SHIPPING INFO – Home Plant Essentials

1. Overview & Geographic Coverage

This Shipping and Delivery Policy sets out the terms on which products purchased on horticove (accessible via www.horticove.com) are processed, dispatched, and delivered to customers located within European Union member states and selected European territories.

By placing an order on our website, you agree to the shipping procedures, timelines, and conditions specified herein.

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2. Order Processing & Dispatch

Processing Time: Orders are typically processed and handed over to our logistical partners within one to two (1–2) business days following order confirmation and payment clearance.
Dispatch Notification: Once an order leaves our facility, an automated dispatch confirmation is generated.
Fulfillment Operations: All orders are managed directly from our dedicated operational base in Germany to ensure quality control and reliable handling of our gardening and plant care catalog.

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3. Shipping Partners, Timelines & Tracking

To ensure standard delivery standards across Europe, we partner with standard priority freight services, including DHL, FedEx, and UPS.

Delivery Estimates

Estimated Standard Shipping Time: Four to nine (4–9) business days following dispatch.
Please note that delivery timelines are standard estimates provided by freight carriers and may vary slightly during peak seasons or due to regional carrier operational delays.

Parcel Tracking

Automated email updates are transmitted to the email address provided at checkout (plant@horticove.com or customer contact email) at pivotal logistics stages:
1. Order Dispatch Confirmation (including tracking number)
2. Arrival at Carrier Regional Distribution Hub
3. Out for Delivery Status

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4. Shipping Rates & Taxes

Standard shipping fees are calculated and displayed transparently at checkout prior to final payment completion.
Deliveries within the European Union are compliant with relevant European Union Value Added Tax (VAT) standards. All applicable mandatory charges are summarized before final checkout.

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5. Delayed, Damaged, or Lost Consignments

We strive to maintain full visibility over every parcel in transit. In the event of transit anomalies:

Overdue Deliveries

If a delivery exceeds the standard estimated window (exceeding nine business days from dispatch):
1. Investigation: Contact our customer service team at plant@horticove.com. We will initiate a formal trace investigation with the respective carrier (DHL, FedEx, or UPS).
2. Resolution: Upon carrier verification of parcel status, horticove will issue either a full refund of the purchase amount or arrange a replacement shipment, depending on stock availability and customer preference.

Damaged Packages upon Arrival

If a package shows visible exterior damage upon arrival, customers are advised to take photos of the package before opening and report the issue to plant@horticove.com within forty-eight (48) hours of receipt, facilitating carrier insurance assessment.

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6. Incorrect Address & Undelivered Parcels

Customers are responsible for providing complete and correct delivery details at checkout.
If a package cannot be delivered due to an inaccurate address supplied by the purchaser, or failure to collect the package from a local carrier access point within the carrier’s designated timeframe, additional return-to-sender or re-dispatch charges may apply.

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7. Contact Information

For questions or support regarding shipping status and delivery queries:

Brand / Store Name: horticove
Website: www.horticove.com
Customer Support Email: plant@horticove.com
* Dispatch Region: Germany