Welcome to horticove. If you have any questions regarding our horticulture and plant care products, orders, or standard service inquiries, please reach out to us using the contact details provided below.

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Customer Support & Enquiries

Brand Name: horticove
Primary Contact Email: plant@horticove.com
* Website: www.horticove.com

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Customer Response Notice

Our customer support team processes incoming messages during standard operational periods.

If you require assistance, please submit your inquiry via email. Please leave a message, and a member of our team will endeavor to respond to your query within 24 hours.

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Contact Terms & Conditions

1. Accuracy of Submitted Information
When contacting horticove, please ensure that all provided contact details and relevant order numbers are accurate. horticove shall not be held responsible for delayed responses resulting from incorrectly submitted email addresses or incomplete transaction reference details.

2. Scope of Communication
Communications sent to plant@horticove.com must relate solely to legitimate product inquiries, order updates, or general customer support. horticove reserves the right to disregard unsolicited commercial offers, automated spam, or communications containing inappropriate language.

3. Data Handling & Privacy
Any personal information submitted during customer support communications (such as your name, email address, and order history) is processed strictly in accordance with applicable European Data Protection Regulations (GDPR). Information submitted is processed solely for the purpose of addressing customer requests, resolving account inquiries, and providing administrative assistance.

4. Order and Product Inquiries
For inquiries regarding an existing order, please include the relevant order number and primary email address associated with the purchase in your initial communication to facilitate processing.