1. Overview and Operating Entity

This policy governs the payment processing framework and data handling practices for transactions conducted on www.horticove.com, operated under the brand name horticove (established in Germany and serving customers across Europe). All references to transactions and services pertain directly to horticove.

2. Payment Processing Services

Transactions placed on our website are processed through Stripe as our designated payment service provider. Stripe operates independently as a payment processor and is not a corporate partner or affiliate of horticove.
Stripe routinely conducts transaction risk assessments and monitors activities for compliance and verification purposes.
The transaction descriptor appearing on customer bank or credit card statements will display as horticove.

3. Payment Procedure and Checkout Experience

Customers are not required to register or log into a Stripe account to complete a purchase.
Payments are handled directly through our encrypted checkout interface.
Upon successful completion of a transaction, order fulfillment and dispatch timelines are governed separately by our Shipping Policy.

We support a variety of payment methods to facilitate transactions, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported digital wallets

horticove adheres strictly to applicable data protection laws and regulations within Germany and the European Union, including the General Data Protection Regulation (GDPR).
Non-essential cookies are utilized on our website exclusively after obtaining explicit user consent via our Cookie banner (activated upon clicking the “Accept” button).
* For comprehensive details regarding personal data collection and processing, please refer to our Privacy Policy.

6. Customer Support

For inquiries related to orders or payment processing, customers may contact us via email at plant@horticove.com. We are committed to addressing all inquiries within 24 to 48 hours.