1. Introduction & Acceptance of Terms
By accessing or using www.horticove.com (operated under the brand name horticove, hereinafter referred to as the “Website”), you agree to be bound by these Terms of Service. These terms govern all purchases, interactions, and services provided through the Website to customers located within Europe. Please read these terms carefully before placing an order.
2. Business Identity & Scope
horticove provides gardening and plant care products directly to consumers across Europe. All transactions, customer communications, and fulfillment operations are managed under the horticove brand.
3. Orders, Processing, and Fulfillment
Order Processing: Orders are typically processed and prepared for dispatch within 1 to 2 business days following order confirmation.
Shipping Partners: We collaborate with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver your products safely.
Estimated Transit Times: Standard delivery across European destinations generally requires approximately 4 to 9 business days from the date of dispatch.
Automated Tracking Notifications: To keep you fully informed, automated tracking notifications are sent directly to the email address provided during checkout at key logistical milestones, including dispatch, arrival at local sorting facilities, and local out-for-delivery updates.
Delayed Shipments: If an order exceeds standard transit timeframes, horticove will formally initiate an investigation with the respective carrier. Depending on the findings of the carrier investigation, horticove will determine the appropriate resolution, which may include a full refund or a replacement shipment.
4. Risk of Loss and Transfer of Ownership
In compliance with European consumer protection regulations, the risk of loss or damage to goods purchased on horticove remains with the merchant until the goods are physically transferred into the possession of the consumer or a third party indicated by the consumer (other than the carrier). Ownership and risk do not transfer upon handing the goods over to the carrier.
5. Right of Withdrawal (14-Day Return Policy)
Statutory Withdrawal Period: As our customers are located in Europe, consumers benefit from a statutory 14-day Right of Withdrawal without needing to provide any justification. The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Exercising Withdrawal: To exercise the right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our customer service email: plant@horticove.com.
6. Defective, Damaged, or Incorrect Items
Reporting Issues: If you receive an item that is defective, damaged, or incorrect, you must notify our customer support team via email at plant@horticove.com within a reasonable timeframe, providing photographic evidence of the defect or damage.
Resolution Without Physical Return: For items arriving damaged or defective, customers are not required to return the damaged physical item. Upon receipt and verification of the photographic evidence provided via email, horticove will proceed with a full refund or a replacement shipment at no additional cost to the customer.
7. Limitation of Liability & Compliance
Prohibited Terms and Representations: horticove operates in strict compliance with applicable European consumer laws. No statements on this Website shall be interpreted as absolute guarantees beyond statutory consumer rights.
* Liability Cap: To the maximum extent permitted by applicable European law, horticove’s total liability for any claim arising from the purchase of products shall not exceed the total purchase price paid by the customer for the specific product in question.
8. Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of Germany and applicable European Union consumer protection directives, without regard to conflict of law principles. Any legal disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts.
9. Contact Information
For any questions, inquiries, or notices regarding these Terms of Service, please contact us at:
Email: plant@horticove.com
Website: www.horticove.com
